Cancellation
Cancellation policy
Last updated: September 2026
You're a traveler
01
Cancellation conditions
For a stay, the host picks one of the four policies set out in article 11 of our Terms: flexible, moderate, limited or firm. It is shown before you confirm your booking. Service fees are non-refundable. For an activity or an event, article 11.2 of the Terms applies.
- Flexible
- Moderate
- Limited
- Firm
02
How do I cancel?
Tell Hozy (hi@hozy.co) and your host in writing, as early as possible. The amount refunded depends on the date the cancellation is notified, under your booking's policy. It is paid back to your original payment method.
03
A question about your cancellation?
Reach us at hi@hozy.co or your host directly via the built-in messaging.
hi@hozy.co
You're a host or organizer
01
Choose your policy
For each stay, you pick from your dashboard one of the four cancellation policies set out in the Terms: flexible, moderate, limited or firm. It is shown to travelers before they book.
- Flexible
- Moderate
- Limited
- Firm
02
Cancellation from your side
If you cancel, the traveler gets a full refund, service fees included. Repeated cancellations may lead to your Hozy account being suspended.
Need help
A question about your cancellation?
The Hozy support team replies in French, English, Spanish and Dutch.
Contact us