Cancellation
Cancellation policy
Last updated: February 2026
You're a traveler
Cancellation conditions
Each host and organizer freely sets their own cancellation policy. The exact conditions are always clearly shown on the listing before you confirm your booking. Read them carefully before booking.
How do I cancel?
Open your personal space, "My bookings" section. Click the booking and then "Cancel". The refund is processed automatically within 5 to 10 business days depending on your bank.
A question about your cancellation?
Reach us at hi@hozy.co or your host directly via the built-in messaging.
You're a host or organizer
Set your own conditions
From your dashboard you freely set your cancellation policy. You're fully responsible for the conditions you offer your travelers.
Cancellation from your side
If you cancel, the traveler is fully refunded. Repeated cancellations can lead to suspension of your Hozy account.
Need help
A question about your cancellation?
The Hozy support team replies in French, Dutch or English within 24 business hours.
Contact us