Legal
Privacy policy
Last updated: March 2026
1. Data controller
The data controller is SNC INETBEL (operating the Hozy platform), with its registered office in Waremme, Belgium. Contact: contact@hozy.co.
2. Data collected
We collect the following data:
- Identification data: name, email address, phone number
- Connection data: IP address, browser type, cookies
- Transaction data: bookings, payments, history
- User content: reviews, messages, photos
3. Purposes of processing
Your data is used for:
- Account management and service access
- Processing bookings and payments
- Booking-related communications
- Improving our services and statistical analysis
- Meeting our legal obligations
4. Legal basis
The processing of your data is based on: contract performance (bookings), your consent (marketing), our legitimate interests (service improvement) and our legal obligations.
5. Data sharing
Your data may be shared with: hosts (as part of a booking), our payment providers (Mollie), our technical providers (hosting, email). We never sell your personal data.
Avis et contenus publiés
Lorsque vous publiez un avis sur un restaurant, un hébergement ou une activité, votre pseudonyme et le contenu de votre avis sont publics et accessibles à tous les visiteurs d'Hozy.
Si vous supprimez votre compte, vos avis ne sont pas supprimés mais anonymisés : votre pseudonyme est remplacé par « Voyageur Hozy » et le lien vers votre profil est retiré. Cette anonymisation préserve l'intégrité des notes moyennes affichées sur les fiches. Si vous souhaitez la suppression complète d'un avis spécifique, contactez-nous via contact@hozy.co.
6. Retention
Your data is retained for the duration of your registration and up to 3 years after your last activity on the platform, unless otherwise required by law.
7. Your rights (GDPR)
Under GDPR, you have the following rights:
- Right of access to your personal data
- Right to rectification
- Right to erasure
- Right to data portability
- Right to object and restrict processing
To exercise these rights, contact us at contact@hozy.co.
8. Cookies
Hozy uses cookies essential to the site's operation and analytics cookies (Vercel Analytics) to improve our services. These cookies do not collect any personally identifiable data.
9. Contact
For any question regarding this policy, contact us at contact@hozy.co. You may also lodge a complaint with the Belgian Data Protection Authority (APD).