Privacy policy

1. Data controller

The data controller is SNC INETBEL (operating the Hozy platform), with its registered office in Waremme, Belgium. Contact: contact@hozy.co.

2. Data collected

We collect the following data:

• Identification data: name, email address, phone number
• Connection data: IP address, browser type, cookies
• Transaction data: bookings, payments, history
• User content: reviews, messages, photos

3. Purposes of processing

Your data is used for:

• Account management and service access
• Processing bookings and payments
• Booking-related communications
• Improving our services and statistical analysis
• Meeting our legal obligations

4. Legal basis

The processing of your data is based on: contract performance (bookings), your consent (marketing), our legitimate interests (service improvement) and our legal obligations.

5. Data sharing

Your data may be shared with: hosts (as part of a booking), our payment providers (Mollie), our technical providers (hosting, email). We never sell your personal data.

6. Retention

Your data is retained for the duration of your registration and up to 3 years after your last activity on the platform, unless otherwise required by law.

7. Your rights (GDPR)

Under GDPR, you have the following rights:

• Right of access to your personal data
• Right to rectification
• Right to erasure
• Right to data portability
• Right to object and restrict processing

To exercise these rights, contact us at contact@hozy.co.

8. Cookies

Hozy uses cookies essential to the site's operation and analytics cookies (Vercel Analytics) to improve our services. These cookies do not collect any personally identifiable data.

9. Contact

For any question regarding this policy, contact us at contact@hozy.co. You may also lodge a complaint with the Belgian Data Protection Authority (APD).